Monday, June 30th, 2008

Time	Event
1:38p	Our Dallas, TX client is seeking a Customer Care Manager with a technical support background   Our Dallas, TX client is seeking a Customer Care Manager with a technical support background.    APPLY HERE Job Duties/ Functions / Responsibilities The Customer Care Manager is responsible for managing the group of technicians who interact directly with our customers.  This is a hands-on position that includes tracking and analyzing customer interactions and interfacing with other departments to provide feedback and improve service delivery.  The ideal candidate should possess a good balance of technical support and customer service management experience, strong interpersonal skills, a strong understanding of computers and networks and the knowledge of where to look for answers when they are not readily available.  Must be able to think quickly in pressure situations, work on tight schedules, provide concise status reports, manage several projects simultaneously and balance priorities in order to accomplish desired results.   Daily Responsibilities: Ensures that trouble tickets are completed and customer needs are met within SLAs. Coordinates escalation procedures, serves as after-hours / on-call contact for emergencies, and informs corporate office and customer management of significant or critical situations in a timely manner. Serves as a liaison of corporate to manage the customer relationship, foster loyalty, improve user awareness, identify training needs and ensure the customer’s continued business. Maintains a "Customer Satisfaction" program and conducts customer satisfaction surveys. Holds regular team meetings, motivates team to surpass goals, monitors activity reports, ACD logs, phone calls and trouble tickets for quality control and areas that need improvement. Develops new support processes, procedures, tools and training curriculum as needed. Supervises, encourages, and trains techs on customer service skills and troubleshooting techniques. Prepares reports for Sr. Management, disseminates information to team members, and handles any other duties or projects as assigned by Sr. Management. Scheduling of personnel shifts, holidays and on-call assignments to ensure adequate coverage. Attendance and punctuality. Fostering employee harmony and teamwork. Documenting personnel issues that may lead to counseling employees in order for them to improve their work habits, productivity, adherence to procedures and technical knowledge. Conducting periodic performance evaluations and making appropriate recommendations for additional training and development. Interviewing potential Customer Care team members. Desired Knowledge, Skills and Experience 3 to 5 years management experience in Technical Support / Customer Service 5+ years phone experience in Technical Support / Customer Service Strong background in Customer Service procedures, techniques and training Strong Communication skills (written and verbal) Proven excellence in service/support delivery and coaching, motivating, and encouraging staff Strong sense of ownership with ability to take control of difficult situations Experienced leader with exceptional work ethic, enthusiasm and a positive outlook Flexibility in availability including extended hours and/or weekends if necessary BS in CS or MIS preferred Related certifications a plus Full benefits package includes medical, dental, vision, life, disability, 401(k) and more.   Do You JoberTalk?   Please visit us on the web at www.frontlinesourcegroup.com Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas. Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughout Texas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands and in Pensacola, Florida. Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.   (Comment on this)
1:51p	Our Dallas, TX client is seeking a Sales Executive with previous technology experience Our Dallas, TX client is seeking sales executives with ambition, the drive to succeed, and a strong sense of urgency.  Excellent benefits salary and compensation potential.    APPLY HERE   Responsibilities and Requirements: Generate leads for potential clients and follow up with leads who have expressed interest in product Effectively demonstrate product via internet Heavy phones to generate leads and prospects Must be a very outgoing, personable individual who is not afraid of cold calling Strong listening, negotiation, and closing skills Highly motivated, self-starter Ability to think outside the box Experience in a technology or telecommunication company is a plus At least 2 years of experience in sales with a proven track record demonstrating ability to generate leads and close on deals Bilingual in Spanish or French is a huge plus   Do You JoberTalk?   Please visit us on the web at www.frontlinesourcegroup.com Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas. Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughoutTexas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands and in Pensacola, Florida. Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.   (Comment on this)
1:56p	Our growing Dallas client is looking for a Benefits and Compensation Manager   Our growing Dallas client is looking for a Benefits and Compensation Manager to join their fast-paced office on a temp to possible hire basis.   APPLY HERE   Duties and Responsibilities Manages all compensation and benefit programs, policies, and procedures including, but not limited to job evaluation, salary structures for exempt and non-exempt employees, insurance (health, dental, vision, life, workers comp, short-term and long-term), and 401k plan/pension plans. Designs compensation and benefits strategies, makes recommendations, and prepares proposals for new programs. Researches new benefit plans and changes to existing ones and makes appropriate recommendations to management Reviews and approves FMLA request forms. Ensures all programs meet with legal regulations and the objectives of the company. Maintains current knowledge of laws and regulations affecting benefits and compensation programs and recommends appropriate course of action. Counsels and assists employees with compensation and/or benefit issues. Participates in local and national salary and benefit surveys. Analyzes survey results to develop salary ranges, compare and analyze existing programs, and make adjustments accordingly. Participates as a member of the Compensation Committee. Reviews all salary increase recommendations above the budgeted amount and discusses same with Chief Financial Officer. Performs other related duties as required.   Knowledge and Skills Needed: Five to seven years minimum Human Resources experience in the Compensation and Benefits area. Knowledge of benefit and compensation policies and legal regulations. Computer literate and be proficient with Word and Excel Knowledge of ADP and Benefits Harbor is preferred Excellent written and verbal communication skills. Able to communicate effectively with employees at all levels.   Do You JoberTalk?   Please visit us on the web at www.frontlinesourcegroup.com Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas. Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughout Texas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands and in Pensacola, Florida. Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.   (Comment on this)

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